OP-ED: Apopka residents deserve accurate information

Over the last several days, many Apopka residents have reached out regarding a letter discussing proposed increases to water, sewer, reclaimed water and garbage rates. I understand why the letter has created questions and concerns. When information comes from City Hall, our residents should be able to trust that it is accurate, properly reviewed, and clearly communicated.  

That is why I believe some important facts surrounding this letter need to be addressed.  

First, this letter was not issued by the Mayor’s Office, nor was it reviewed or approved by my office before it was distributed. The letter itself is dated Aug. 3, 2026. However, copies were already being shared by residents on July 31. Regardless of how that occurred, an official city communication should not create questions about something as basic as when it was issued.  

More importantly, residents deserve context about the proposed rate increases.  

These increases did not originate with my administration. The previous administration brought forward the rate increases for consideration last year while I was serving as a city commissioner. At that time, I voted no. My position was clear then, and I believe residents deserve to know that history now.  

I also want to be fair to our newly elected officials. Commissioner Yesenia “Jesi” Baron and Commissioner Sam Ruth were not serving on the City Commission when the previous rate action was considered. They had no vote on that decision, and they had no role in preparing or approving this particular letter. It would be unfair for anyone to place responsibility on them for decisions made before they took office.  

This situation also highlights exactly why my administration has made improving communication a priority.  

When an official letter goes to thousands of residents, every detail matters. Dates matter. Facts matter. Context matters. And accountability matters.  

With our new communications director in place, we are establishing a better process. Major communications intended for our residents will receive appropriate review before they are mailed or released. The goal is not to control information. The goal is to make sure the information coming from the City of Apopka is accurate, timely, consistent, and provides residents with the context they deserve.  

Our community is growing, and City Hall must grow with it. We cannot operate with disconnected departments sending major public communications without coordination.  

Residents should not have to turn to social media to determine whether a city letter is accurate or why they received it.  

There will be times when we disagree on policy. There will be difficult budget decisions and serious conversations about utility rates and the cost of providing essential services. But those discussions must begin with accurate information.  

My commitment remains the same: communicate openly, correct problems when we find them, and make City Hall more accountable to the people it serves.  

Apopka residents deserve nothing less.